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Brothers Grimm Seeds | Returns & Refund Policy

We are restricted to vendor policies, but we would like to hear more about your experience to see how we can help.

Returns & Refunds Policy

All seeds from Brothers Grimm Seeds are shipped with tracking numbers, so if you claim you did not receive seeds, but the tracking numbers confirm the package was delivered, there are no refunds.

We guarantee to refund any item if the product is defective. To request a refund, send your defective product to our office. If your order is NOT returned to our office, we take no responsibility and we will not be able to re-send it free of charge under any circumstances.

Refunds will be made by crediting your card or by a check, depending on the method used for payment. Refunds will be made within 14 days of receipt of your return.

Shipping costs are non-refundable; We do not refund the cost of returning the goods, except for returning faulty or damaged goods.

Exchanges:

Should you wish to return purchased goods for any reason, you need to contact us first by phone or e-mail to confirm your exchange within 14 days of receipt of your order. Any goods sent back without prior consent from Brothers Grimm Seed will be sent back. Returned goods must be new, unused and in their original packaging. Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.

The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.

Damaged / Faulty Goods:

In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement, not a refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above. We will refund any postage costs incurred when returning items back to us. We will also charge you for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. You will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.

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